Curriculum Vitae

professional experience

Director, Research and Design Center, U.S. Department of State (GS-13; GS-14)

2014–present. Manage and scale daily operations of the Research & Design Center in the Executive Secretariat. Regularly advise top officials on innovation, technology, knowledge management, and strategic internal communications. Advocate for usability and employee engagement across the Department. Facilitate creative projects and help interdisciplinary teams better develop their ideas. Design, build, and test prototypes and hypotheses in order to successfully implement and scale ideas. Ran The Sounding Board, a robust idea-exchange site used by over 40,000 State Department employees each month, and provide tools and coaching for internal communicators across the Department. Manage small team of creatives.

Notable accomplishments and acknowledgements:

  • Helped design conferences and off-site breakout sessions on management innovation for U.S. ambassadors and the Department’s most senior leaders in Washington.
  • Earned two Group Meritorious Honor Awards; one Individual and one Group Franklin Award; one Individual Meritorious Honor Award.
  • Served two years on the selection committee for the AAAS Science & Technology Policy Fellowship Program, specifically the Diplomacy, Security & Development area
Design Strategist, Research and Design Center, U.S. Department of State (GS-13)

2012–2014. Designed information technology products and processes for the Executive Secretariat and the Secretary of State. Used innovation methodologies, such as design thinking, to find and solve the root causes of problems. Created infographics and data visualizations to help the Department’s top officials better understand data. Designed intuitive iPad apps for use by the Secretary of State and staffers. Built prototypes to guide digital developers. Helped design a system that digitized briefing materials, previously available only on paper, for Secretary-designate John Kerry.

Notable accomplishments and acknowledgements:

New Media Advisor for the Executive Secretariat, U.S. Department of State (GS-13)

2010-2012. Created new media for knowledge management and improved information-sharing across the State Department and across federal agencies. Designed intuitive web interfaces and experiences. Advised on social media use in crises and world-events monitoring.

Notable accomplishments and acknowledgements:

  • Received Superior Honor Award for designing the intranet site for the Secretary’s Quadrennial Diplomacy and Development Review initiative, which used storytelling and engaging photographs to help with organizational change management.
  • Received Meritorious Honor Award for successfully managing technical transition and content migration of The Sounding Board to new software platform
  • One of two employees recognized and applauded by Secretary of State Hillary Rodham Clinton at a globally broadcast town hall meeting with State Department employees, January 26, 2012.
Senior New Media Advisor for the Office of eDiplomacy, U.S. Department of State (contracted through STG, Inc.)

2006-2010. Conceptualized, designed, and taught collaborative new media for the Office of eDiplomacy, an applied think tank within the U.S. Department of State. Trained U.S. diplomats and embassy staff members in new technologies. Drafted policy and guidelines to shape the roles and uses of new technology within the institution. In 2006, adapted MediaWiki software to create Diplopedia, the State Department’s encyclopedic wiki. Built The Sounding Board, an employee ideation site, within 48 hours to meet Secretary Clinton’s request. Helped design the strategy and prototypes for Corridor, the Department’s social networking site for employees.

Web Developer, U.S. Department of State (contracted through Viatech, Inc.)

2005-2006. Designed and built websites and other electronic media for customers within the U.S. Department of State. Wrote HTML and CSS code that was W3C and Section 508 compliant. Analyzed web statistics to improve usability.

Web Editor, Public Broadcasting Service (PBS)

2004-2005. Wrote and edited copy for online-learning web sites. Edited multimedia courses designed to deliver pedagogy theory to educators. Worked with in-house marketing team and outside marketing firms to develop accurate messaging that honored the PBS brand.

Deputy Bureau Chief, The Capitol Pulse

2003. Edited daily congressional news site. Accredited member of the U.S. Senate Radio and Television News Galleries. Broadened potential subscriber base of a legislative news service by initiating new relationships with national news networks.

education

Master of Arts, Communication, Culture, and Technology (2008)

Georgetown University, Washington, DC

Bachelor of Arts (Magna cum laude), English Language and Literature (2003)

Minors in Media Studies and Spanish
The Catholic University of America, Washington, DC

  • GPA: 3.86
  • Phi Beta Kappa; Phi Eta Sigma (academic honor societies)
  • 2003 H. Edward Cain Award for Outstanding English Senior
  • Honors, Senior Comprehensive Exams

security clearance

{contact me for details}

professional memberships

selected presentations delivered

  • Invited panelist, Women in Tech Breakfast
    Washington, DC, January 11, 2017
  • Invited speaker, “Designing for State Employees,” UX Exponential
    Washington, DC, April 8, 2016
  • Speaker, “Usability Matters, Even for a Captive Audience: How to Build Enterprise Mobile Apps that Make Employees Happier and More Productive,” MoDevEast 2013
    McLean, Virginia, December 12, 2013
  • Invited speaker, Advanced Learning Institute’s conference on Social Media for Government
    Victoria, British Columbia, September 27, 2011
  • Media interview, Federal News Radio
    1500 AM, The Federal Drive with Tom Temin, October 25, 2010
  • Numerous other presentations and consultations on design, usability, enterprise web 2.0, social media in government, and knowledge management to U.S. federal agencies, foreign governments, NGOs, companies, and universities.

applicable skills

Coding and new media
  • Advanced skills in: HTML, CSS; Xcode, iOS development; JavaScript; PHP; SQL, MySQL; XML; Adobe Creative Suite CC, Acrobat; iMovie; Google Apps, Google APIs, Google Analytics, Piwik; WordPress, MediaWiki; Microsoft Office; Apple OS, iOS, Windows
  • Familiarity with: JSON; JQuery, AngularJS, Bootstrap; Markdown; Basalmiq Mockups; ServiceNow; Drupal; MS SharePoint, Visio, Project; Adobe Flash, InDesign; Processing; Objective-C, Python; .NET framework; IIS server, Active Directory; AWS; Draft U.S. Web Standards; Agile development
Visual design and production
  • Printing:
  • Data visualization:
  • Adept at translating static and dynamic data sets to graphical form.
  • Workshops in quantitative and qualitative data visualization (Edward Tufte, eyeo).
  • Identity and branding:
  • Designed dozens of logos and identity packages for government, non-profits, and small businesses.
  • Designed and produced formal, multiple-piece invitation material for individuals and organizations.
  • Photography and video:

Formal training in traditional and digital photography, processing, and presentation. Experience with pre-production, production, and post-production videography, including writing scripts, filming, editing audio and visual, and captioning. Formal training in film theory.

  • Prototyping:
  • Extensive experience with digital prototyping (wireframes, templates, code libraries).
  • Some experience with physical prototyping (using materials such as paper, fabric, recycled materials; machines such laser cutter, vinyl cutter, presses).
Foreign language and global competencies
  • Intermediate spoken and written Spanish.
  • Formal study at Universidad de Sevilla, Spain (spring 2002).
  • Travel to Europe and Asia (Middle East).
Argument and presentation
  • Well-honed written, verbal, and interpersonal communication skills.
  • Intelligent and engaging public speaker.
  • Formal training in traditional and visual rhetoric.